Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in whatever channel – phone, email, chat, and more.
Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.
Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.
Boost agent efficiency – and customer satisfaction – with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.